The productivity paradox of information technology
Communications of the ACM, 1993, Vol. 36, Issue 12, p66, 12p
Brynjolfsson, Erik
The relationship between information technology (IT) and productivity is widely discussed but little understood. Delivered computing power in the U.S. economy has increased by more than two orders of magnitude since 1970 (Figure 1) yet productivity; especially in the service sector, seems to have stagnated.

ISE Categories:  Productivity Paradox