The measurement of user information satisfaction
Communications of the ACM, Oct 1983, Vol. 26 Issue 10, p785, 9p
Ives, Blake; Olson, Margrethe H.; Baroudi, Jack J.
This paper critically reviews measures of user information satisfaction and selects one for replication and extension. A survey of production managers is used to provide additional support for the instrument, eliminate scales that are psychometrically unsound, and develop a standard short form for use when only an overall assessment of information satisfaction is required and survey time is limited.

ISE Categories:  UIS Measurement