The measurement of end-user computing satisfaction: Theoretical and methodological issues
MIS Quarterly, Mar 1991, Vol. 15 Issue 1, p5, 6p
Doll, William J.; Torkzadeh, Gholamreza
Measurement issues are receiving increased attention among the MIS research community. This increased attention is quite appropriate. The productivity of substantive research activities depends upon efforts to improve theory and measurement development. In a companion article, Etizadi-Amoli and Farhoomand express several methodological concerns about the measurement of end-user computing satisfaction. Some of these concerns appear to be based upon underlying theoretical assumptions; others are related to confusion concerning the purpose for measuring end-user computing satisfaction or the procedures for developing Likert-type scales. First, we will indentify theoretical issues that guide instrument development. The purpose of the end-user computing satisfaction instrument (Doll and Torkzadeh, 1988) is explained in terms of the research domain in which it was designed to be useful and its role in that domain. Then, we respond to specific methodological concerns.

ISE Categories:  EUCS Measurement