-- Organizational Impact --
(The Effect of Information on Organizational Performance)

The impact that information has on organizational performance is difficult to isolate amidst many other factors, both internal and external to the firm. Some researchers have attempted to look at the value of technology investments through quantifiable financial measures such as investment and ROI, market share, cost, productivity analysis, productivity paradox, and profitability.

Other studies have investigated relationships between Information Systems and qualitative measures, such as organizational structure, change, efficiency, responsiveness, coordination, flexibility, increased quality of decision-making, and increased quality of work life. Other researchers have attempted to measure organizational impact by looking at the result of the IS function, such as measuring the quality of customer service and assessing the amount of resulting competitive advantage.

Additionally, some researchers have focused on the impact of information technology on interorganizational relationships.

Click here to search for government resources pertaining to organizational impact

Select a topic from the drop-down list below to see research pertaining to each of these areas:

Select a linkCompetitive AdvantageCoordinationCostCustomer ServiceEfficiencyInterorganizational EffectivenessInvestmentManagement DecisionsOrganizational ChangeOrganizational StructureProductivity AnalysisProductivity ParadoxProfitabilityResponse

Additional Web Resources:

Invoice? What's an Invoice?
Electronic commerce will soon radically alter the way business buys and sells. The impact of EDI and Electronic Commerce in reducing costs and increasing organizational effectiveness
(Business Week, June 10, 1996)

Technology's True Payoff
An MIT survey finds that business tends to overlook intangibles when evaluating information technology

The Intelligent Organization: Mobilizing Organizational Knowledge through Information Partnerships
The intelligent organization is able to mobilize the different kinds of knowledge that exist in the organization in order to enhance performance. It pursues goals in a changing environment by adapting behavior according to knowledge about itself and the world it thrives in. The intelligent organization is therefore a learning organization that is skilled at creating, acquiring, organizing, and sharing knowledge, and at applying this knowledge to design its behavior.