Making customer service a priority
Information Systems Management, Winter 1996, Vol. 13 Issue 1, p7, 5p
Murray, John P.
Discusses customer service as a priority in information technology (IT) departments. Encouragement of employees to think abut those who request and use the services of the IT department as customers; Management of customer expectations; Groups of IT customers; Customer changes; Business side of customer service.

ISE Categories:  Customer Service