Customer Service and Information Technology
Journal of Information Technology, Dec 1992, Vol. 7 Issue 4, p203, 10p
Domegan, Christine T.; Donaldson, Bill

Impact of Information Technology Management Practices on Customer Service
Journal of Management Information Systems, Spring 2001, Vol. 17 Issue 4, p125, 34p
Karimi, Jahangir; Somers, Toni M.; Gupta, Yash P.

Making customer service a priority
Information Systems Management, Winter 1996, Vol. 13 Issue 1, p7, 5p
Murray, John P.

Customer Service

 

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