Confirmatory Factor Analysis Of The End-User Computing Satisfaction Index
MIS Quarterly, Dec 1994, Vol. 18 Issue 4, p453, 9p
Doll, William J.; Xia, Weidong
The dimensionality of the user satisfaction construct is an important theoretical issue that has received considerable attention. Focusing on end users who directly interact with application software, Doll and Torkzadeah (1988) develop a 12-item application specific instrument for providing an overall assessment of end-user computing satisfaction (EUCS). They also contend that EUCS is comprised of five component measures (content, accuracy, format, ease of use, timeliness) that explain the construct and permit more precision in formulating and testing research hypotheses. The acceptance of the EUCS as a standardized instrument requires confirmation that it explains and measures the user satisfaction construct.

ISE Categories:  EUCS Measurement