An Empirical Study Of The Relationships Among End-User Information Systems Acceptance, Training, And Effectiveness
Journal of Management Information Systems, Fall 1995, Vol. 12 Issue 2, p189, 14p
Lee, Sang M.; Kim, Yeong R.
With the advent of powerful microcomputers and software, end-user computing has become an important competitive weapon for organizations. However, little is known about what factors should be considered in designing end-user training programs. This empirical study investigates the factors that are essential for successful end-user training. The study results indicate both the importance of end-user information system (IS) acceptance and the strong relationships among end-user IS acceptance, end-user IS satisfaction, and end-user job satisfaction. Keywords: end-user computing, end-user training, user satisfaction.

ISE Categories:  Skill Level, Positive IT Attitude, EUCS Measurement