Welcome to the Information Systems Effectiveness Home Page. This page will serve as a starting point for internet resources on research in the area of Information Systems Effectiveness. To submit comments regarding this site, to review working papers on this topic, or to pinpoint additional web resources, please go to Add A Link. All other correspondence should be forwarded to the first editor.

Section Editors: Varun Grover,  Russell Purvis, and John Coffey

According to Cambridge, MA based Giga Information Group, Inc., U.S. firms alone are investing billions of dollars each year in information systems, with an expected $779 billion to be spent during 2002¹.  However, how is the effectiveness of this technological expenditure evaluated?

The importance of system quality, information quality and systems success has been recognized by many researchers as key ingredients in developing a competitive advantage. New scales and measures, along with continued research into organizational effectiveness and user satisfaction are needed. Accordingly, documents found here have been sorted using a model of IS Success developed by William H. DeLone and Ephraim R. McLean².  A "clickable" representation of this model is shown to the right.

This website incorporates a modification proposed by Pitt and Watson³, which adds a Service Quality module.

¹ Stebbins, John. "Computer Spending Still in Decline." Los Angeles Times, Dec 27, 2001, C.3.
² DeLone, William H., and McLean, Ephriam R. "Information System Success: The Quest for the Dependent Variable." Information Systems Research, Vol. 3, No. 1, March 1992.
³ Pitt, Leyland F.; Watson, Richard T. "Measuring Information Systems Service Quality: Concerns For A Complete Canvas." MIS Quarterly, Vol. 21 Issue 2, Jun 1997, p209-222.

What is Information Systems Effectiveness?

A good starting place for research on the topic of Information Systems Effectiveness is with journal readings dealing, in general, with Information Systems Effectiveness.